Domestic Shipping Rates
Our shipping charge per order is a flat fee of
$4.95 for ground shipment within the continental of United States. We ship your
orders via the United States Postal Service (USPS) or United Parcel Service
(UPS).
Shipping charge for orders to Puerto Rico, US
Virgin Islands, Alaska, Guam, Hawaii and all other U.S. territories will be actual
shipping cost, all orders are shipped and insured by the U.S. Postal
Service.
Canadian orders are considered as
international orders. Please see international shipping rates.
International Shipping
Rates
International orders will not be processed
without prior approval of shipping charges from you. Once you have placed an
order with us, we will notify you via e-mail (within 2 business days) the
estimated shipping costs for your order. This way you can decide whether
to accept or decline the order.
All shipping costs are estimations only. The
total shipping costs will be the actual shipping fee plus a $5.00 handling
fee.
We will ship your order via United States
Postal Service (USPS). US Postal Service provides many mail service options
based on size, weight and destination.
Once we receive your approval, we will process
and ship your order. Please allow an additional 2-5 business days for address
verification with your credit card's issuing bank. When requesting to
ship to an alternate address (other than your billing address), please register
the shipping address with your credit card's issuing bank as an
"alternate" address.
If we do not receive your approval within
three business days, your order will be cancelled.
Returns Policy
If for any reason you are not satisfied with a
purchase, please contact
us to arrange for a refund, exchange or credit. We will refund the shipping
cost if the return is a result of our error.
You may return unopened items within 30 days
from the date that your item was shipped. In the event that your shipment
is damaged, incorrect, or unsatisfactory, please contact
us immediately for a resolution.
All returns require a return authorization
number (RMA#), please contact us for your authorization number. We can
not accept returns without a RMA#. All returns must be sent prepaid
within 30 days from the date that your item was shipped. A 15% restocking fee
will be applied for returns on any single item (SKU) of 12 or more
bottles. To protect yourself against loss or damage in shipping, we recommend
that you insure the package for its full value.
We can not accept returns without a
RMA#. Special sales or final sales items are not returnable.
Once we have received and processed the
returned item, we will notify you via e-mail of your return. It normally takes
7-10 business days to process your return once we've received it. Any
refund or credit will be made to the same form of payment originally used for
the purchase. We refund shipping costs only if the return is a result of our
error.