Domestic Shipping Rates
Our
shipping charge per order is a flat fee of $5.45 for ground shipment within the
continental of
Shipping
charge for orders to
Canadian
orders are considered as international orders. Please see international
shipping rates.
International Shipping
Rates
International
orders will not be processed without prior approval of shipping charges from
you. Once you have placed an order with us, we will notify you via e-mail
(within 2 business days) the estimated shipping costs for your order.
This way you can decide whether to accept or decline the order.
All
shipping costs are estimations only. The total shipping costs will be the
actual shipping fee plus a $5.00 handling fee.
We will
ship your order via United States Postal Service (USPS). US Postal Service
provides many mail service options based on size, weight and destination.
Once we
receive your approval, we will process and ship your order. Please allow an additional 2-5 business days for address verification
with your credit card's issuing bank. When requesting to ship to an
alternate address (other than your billing address), please register the
shipping address with your credit card's issuing bank as an
"alternate" address.
If we do
not receive your approval within three business days, your order will be
cancelled.
Returns Policy
If for any
reason you are not satisfied with a purchase, please contact
us to arrange for a refund, exchange or credit. We will refund the
shipping cost if the return is a result of our error.
You may
return unopened items within 30 days from the date that your item was
shipped. In the event that your shipment is damaged, incorrect, or
unsatisfactory, please contact
us immediately for a resolution.
All
returns require a return authorization number (RMA#),
please contact us for your authorization number. We can not accept
returns without a RMA#. All returns must be sent
prepaid within 30 days from the date that your item
was shipped. A 15% restocking fee will be applied for returns on any single
item (SKU) of 12 or more bottles. To protect yourself against loss or
damage in shipping, we recommend that you insure the package for its full
value.
We can
not accept returns without a RMA#. Special sales
or final sales items are not returnable.
Once we
have received and processed the returned item, we will notify you via e-mail of
your return. It normally takes 7-10 business days to process your return once
we've received it. Any refund or credit will be made to the same form of
payment originally used for the purchase. We refund shipping costs only if the return
is a result of our error